Privacy Policy

Effective Date: 29 July 2025

At Lionra Medical, we are committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or engage with our services.

1. Who We Are

Lionra Medical is a specialist medical market research company, led by academic clinicians. We deliver high-quality, expert-led research by engaging with trusted clinical networks across the UK to generate meaningful insights for healthcare and life sciences organisations.

2. What Information We Collect

We may collect and process the following personal data through our website:

  • Your name and contact details (e.g. email address, phone number) if you contact us

  • Information you voluntarily submit via contact forms or by email

  • Technical data including your IP address, browser type, time zone setting, and website usage (via cookies and analytics tools)

3. How We Use Your Information

We use your information to:

  • Respond to enquiries and communicate with you

  • Improve and maintain our website and user experience

  • Deliver services you request from us

  • Comply with any applicable legal or regulatory obligations

We do not use your data for marketing purposes unless you have explicitly opted in.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent – when you provide your information through forms or email

  • Legitimate interests – such as website optimisation and responding to direct enquiries

  • Legal obligations – where required by applicable laws or regulations

5. Sharing Your Information

We do not sell or trade your personal data. We may share it with trusted third-party providers (such as website hosting or analytics services) who help us operate and improve our website. These providers are required to safeguard your data under strict confidentiality and data protection agreements.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, or to comply with our legal and regulatory obligations.

7. Cookies and Analytics

Our website uses cookies and analytics tools (e.g. Google Analytics) to understand how users interact with our site and to improve functionality. You can control or disable cookies through your browser settings.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates to your data

  • Request deletion of your personal data

  • Object to or restrict processing of your data

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights or raise a concern, contact us at info@lionramedical.com.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.

10. Changes to This Policy

We may update this policy from time to time. Any significant changes will be posted on this page and, where appropriate, communicated to you directly.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:
📧 info@lionramedical.com